Cancellation and Refund Policy

Version: 2026-10-05

Cancelling

• You can cancel at any time, from your Whop account or through the "Manage subscription" link on the app's Plan screen.
• Cancellation takes effect at the end of the current period. You keep the Service until then, and nothing further is charged.
• 30 days after the subscription ends, your cloud memory is permanently deleted. You can download or delete it in the app before then.

Refunds

Your first purchase: 14 days. If this is your first Torvis subscription, you can ask for a refund within 14 days of the first payment.

• The refund covers the unused days of the period. For example, if you ask on day 5 of a 30-day period, you get 25/30 of the price back and the subscription ends that day.
• This also covers the EU/UK right of withdrawal: by signing in you ask us to start the Service at once, and if you withdraw within 14 days you pay only for the days used.

Later periods. Renewed periods are not refunded. You can cancel at any time, effective at the end of the period.

If the Service was unavailable through our fault for a significant part of a period, we refund or extend the time you could not use.

No refund is given for accounts suspended or closed for breaking the Terms of Use.

Your statutory rights are not affected. This policy does not narrow any consumer rights you have by law.

How to ask

Write to heytorvis@gmail.com from the email you used to buy, with the last 4 characters of your licence key. We settle requests within 7 working days. The refund goes back to your card through Whop; depending on your bank it can take a few days to arrive.